Bitjile Privacy Policy — Your information is safe with us

Welcome to Bitjile. This Privacy Policy ("Policy") describes in detail how we handle your information when you use the Bitjile platform. By using the Bitjile website, mobile app, or any related services, you are considered to have accepted this Privacy Policy.

We believe every user's personal data belongs to them. Protecting that data is our responsibility. Bitjile follows international data protection standards and is committed to ensuring the highest level of security for all user information.

This Privacy Policy may be updated periodically. Any changes will be published on this page, so we encourage you to check back from time to time.

Bitjile collects several types of information — some provided directly by you, and some collected automatically. See the details below.

Bitjile collects user information through a variety of methods. Each method is fully transparent and legally compliant.

• Directly provided: Information you provide during registration, login, KYC verification, or when contacting support.
• Automatic Collection: Information collected through cookies, log files, and tracking technologies while browsing the site.
• Third-party verification: Information received through authorized third-party services for KYC or payment processing.
• Device information: Device identity and connection data when using the mobile app.

Bitjile uses your information only for specific, legitimate purposes. We never use data for anything beyond what is necessary.

• Account Management: Registration verification, login security, and profile updates.
• Service Delivery: To ensure betting, gaming, deposit, and withdrawal services.
• Customer service: To resolve complaints, questions, or issues promptly.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Compliance: To comply with applicable laws and regulatory directives.
• Service Improvement: Usage analytics to improve platform experience.
• Promotions: To send you relevant offers and bonuses based on your preferences (with your consent).

For each use case, bitjile follows a "minimum data" principle — only what's necessary to fulfill the purpose is used, nothing more.

Bitjile never sells your personal data to third parties. In certain circumstances, however, a limited amount of information may be shared.

• Service Provider Partners: Limited information may be shared with authorized partners for payment processing, KYC verification, and technical support. These partners are bound by strict confidentiality agreements.
• Legal Obligations: Information may be disclosed to relevant authorities in response to court orders, government investigations, or other legal obligations.
• Fraud prevention: Information may be exchanged with regulatory bodies to prevent suspicious activity.
• Business restructuring: In the event of an acquisition or merger involving Bitjile, your data may be transferred — however, the new entity will be bound by the same Privacy Policy.

Bitjile protects your information using industry-leading technical and organizational measures. Our security framework is reviewed and updated on a regular basis.

• SSL/TLS Encryption: All data transmission is secured with 256-bit SSL encryption.
• Two-factor authentication (2FA): Use 2FA for additional account security.
• Firewall and intrusion detection: An advanced firewall system to prevent unauthorized access.
• Regular security audits: Regular security audits by third-party specialists.
• Limited Access Policy: Only authorized staff can access necessary information.
• Data backup: Regular backups are stored on secure, encrypted servers.

The Bitjile website and app use cookies and similar technologies to enhance your browsing experience and keep the platform secure.

• Essential Cookies: Essential for login sessions and security — cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics cookies: To analyze site usage and improve our services.
• Security cookies: To detect and prevent fraud.

You can manage cookies through your browser settings. Disabling certain cookies may, however, limit some platform features. Bitjile gives you the option to provide cookie consent on your first visit.

As a Bitjile user, you have several important rights over your own data. We fully respect and uphold every one of them.

• Right to know: You may request to see what information we hold about you.
• Right to correction: You can correct inaccurate or incomplete information.
• Right to deletion: You can request deletion of your data in certain circumstances.
• Right to object to processing: You can object to data use for specific purposes.
• Right to portability: You may request a copy of your data in a commonly used format.
• Withdraw consent: You can withdraw consent for marketing communications at any time.

To exercise any of these rights, contact our support team. We will respond within 30 business days of your request. Please note that in some cases, legal obligations may prevent us from deleting certain data.

Bitjile retains your information only for as long as necessary. Once that period expires, your data is securely deleted or anonymized.

• Active account: All data is retained for as long as your account remains active.
• After Account Closure: For legal purposes, data is typically retained for up to 5 years.
• Transaction records: Financial data may be retained for up to 7 years as required by financial regulations.
• Marketing information: Deleted immediately upon consent withdrawal.
• Logs and technical data: Typically deleted within 90 days to 1 year.

Bitjile strictly does not provide services to anyone under 18, nor does it collect their data. If an underage account is identified, it will be closed immediately and all associated data will be deleted.

Bitjile may update this Privacy Policy from time to time. Any changes will be published on this page and the "Last Updated" date will be revised accordingly. For significant changes, you will be notified by email or through the platform.

Continued use of the platform after changes means you accept the new policy.

For any questions, requests, or concerns regarding this Privacy Policy, please reach out to our support team.