Bitjile FAQ — answers to all your questions, right here

Bitjile is a licensed platform. In line with international regulations, account verification (KYC) is mandatory. Typically, submitting a copy of your national ID or passport is all it takes to complete verification. Without it, withdrawal limits may apply — so get verified as soon as possible.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email address and you'll receive a password reset link or OTP. When creating a new password, make sure to use a mix of uppercase and lowercase letters, numbers, and special characters.

No. Bitjile's policy allows only one account per person. Creating multiple accounts from the same device or network may result in those accounts being suspended. Use a single account fairly and enjoy regular bonuses and rewards.

Deposits on Bitjile can be made via mobile banking, e-wallets, and direct bank transfer. Deposits are generally instant. You can check the minimum deposit amount by logging into your account and visiting the payment page.

Withdrawals from Bitjile are generally processed within 15 minutes to 24 hours. Mobile banking is the fastest option, while bank transfers may take a little longer. Having a verified account helps speed up the withdrawal process.

If a withdrawal is cancelled, the funds are usually returned to your Bitjile balance automatically. Common reasons include incomplete account verification, an incorrect account number, or a technical issue. Contact our support team for a quick resolution.

Bitjile does not charge any fees on deposits. However, your mobile banking provider or bank may apply their own transaction fees. The same applies to withdrawals — Bitjile does not deduct any extra charges, but the payment channel may have its own fees.

Bitjile offers a welcome bonus on your first deposit after opening a new account. To claim it, complete registration, enter a promo code if applicable, and deposit the required amount. Full bonus terms and conditions are available on the promotions page.

A wagering requirement is the condition that requires you to bet a specified amount before you can withdraw bonus funds. For example, a 10x wagering requirement means you must wager 10 times the bonus amount. This is standard industry practice and is clearly stated in each bonus's terms and conditions.

Every bet you place on Bitjile earns loyalty points. Once you accumulate enough points, you can convert them to cash or use them for special rewards. The more you play, the more points you earn — and the higher VIP tier you can reach.

Bitjile offers betting on cricket, football, tennis, badminton, basketball, volleyball, and more — over 30 sports in total. Live betting lets you place bets at any point during a match with real-time odds.

Cashout lets you settle your bet before the match result is decided, locking in a profit or cutting a potential loss. Bitjile displays a cashout offer based on the current state of the match — accepting it gives you an instant payout. It is an effective way to manage your risk.

Odds are a numerical representation of the probability of winning a bet and the potential payout. Bitjile supports three odds formats: decimal, fractional, and American. For example, decimal odds of 2.50 mean that a BDT 100 bet returns a total of BDT 250 if you win (a profit of BDT 150).

Bitjile has over 500 casino games — slots, baccarat, roulette, blackjack, poker, Dragon Tiger, and much more. In the Live Casino section, you can play with professional dealers in real time, giving you an authentic casino experience from home.

RTP (Return to Player) is the percentage of total bets a game pays back to players over the long run. For example, a 96% RTP means that for every BDT 100 wagered, an average of BDT 96 is returned. Bitjile slots typically carry an RTP of 95%–97%. This is a theoretical figure — results will vary on each individual spin.

Yes, Bitjile's Live Casino is fully mobile-optimized. Live streaming runs smoothly on both Android and iOS devices. For the best experience, make sure you have a stable internet connection. Downloading the Bitjile app will give you even better performance.

Yes, Bitjile keeps all your personal information secure using SSL encryption and advanced data protection technology. Your data is never sold or shared with third parties. For more details, please read our Privacy Policy page.

2FA is not mandatory, but it is strongly recommended. When enabled, no one can access your account even if they know your password — because logging in requires the OTP sent to your mobile. You can turn it on easily from the Security section in your account settings.

If you notice any suspicious login activity or transactions, change your password immediately and contact the Bitjile support team. The support team will promptly verify your account and take the necessary steps. To keep your account secure, always log out after using an unfamiliar device.

The Bitjile app is available directly from our download page. Android users can download and install the APK file, and iOS users can follow the on-screen instructions to install it. Downloading from third-party sites is not safe.

To install the APK on Android, go to your phone's settings and enable "Install from unknown sources." Then open the downloaded APK file. If you run into any issues, clear the cache and try again, or contact support.

Yes, the Bitjile app gives you access to every feature available on the website. Betting, casino, deposits, withdrawals, bonuses — everything works just as well on the app. In fact, with push notifications, faster loading times, and a mobile-friendly interface, the experience is even better.